Processing Time

Orders are carefully prepared within 1–2 business days before shipment. Processing time is separate from shipping time. During holidays, peak seasons, or periods of high order volume, processing may take slightly longer.

Estimated Delivery

Delivery times depend on your destination, product availability, fulfillment location, and the shipping method available for your order.

United States

Standard Shipping
$5.99 USD
Applies to orders with 1 item.

Free Shipping
Free
Applies to orders with 2 or more items.

Estimated Delivery Time
Most U.S. orders are fulfilled from our U.S. warehouse and typically arrive within 3–5 business days after shipment.

Delivery to remote locations and U.S. territories, including Hawaii (HI) and Puerto Rico (PR), may require additional transit time.

Europe

Standard Shipping
$8.99 USD
Estimated delivery: 5–8 business days after shipment.

Free Shipping
Free
Applies to orders with 3 or more items.
Estimated delivery: 5–8 business days after shipment.

Other International Destinations

Standard Shipping
$9.99 USD
Estimated delivery: 10–15 business days after shipment.

Fully Tracked Delivery

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package from our warehouse to your door.

Tracking updates may take a little time to appear while your package is being processed by the carrier.

Important Notes

Processing time and shipping time are separate.

Delivery estimates begin once your order has shipped and do not include the 1–2 business day processing period.

Delivery times are estimates and may be affected by holidays, peak seasons, customs clearance, severe weather, remote locations, or unexpected carrier delays.

Shipping rates are calculated and displayed at checkout based on your delivery address and order quantity.

Some orders may arrive in separate packages depending on product availability, fulfillment location, or warehouse handling.

Customer Support

If you have any questions about your order, please contact us at:

support@tonegift.com

We want you to feel confident shopping with ToneGift.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible at support@tonegift.com with your order number and clear photos of the issue.

Eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

For approved returns, return shipping is free and there is no restocking fee. We will provide return instructions and, where applicable, a prepaid return shipping label.

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, incorrect, or improperly fulfilled order.

Every ToneGift hat is carefully inspected before shipment for overall appearance, embroidery quality, stitching, and construction.

Because embroidered products are made with fabric and thread, small variations in stitch placement, thread texture, embroidery density, or color tone may naturally occur. These minor differences are normal characteristics of the embroidery process and do not affect the overall quality or functionality of the product.

If your item arrives with a manufacturing defect, significant embroidery issue, damage, or other quality concern, please contact us at support@tonegift.com with your order number and clear photos of the issue.

Our support team will review your request and, when appropriate, provide a suitable solution such as a replacement or refund in accordance with our Return & Refund Policy.

To help maintain the shape, color, and embroidery quality of your ToneGift hat, we recommend the following care instructions:

• Spot clean or hand wash whenever possible
• Use cold or lukewarm water
• Use a mild detergent and avoid harsh cleaning chemicals
• Do not bleach
• Do not machine wash or tumble dry
• Allow the hat to air dry naturally
• Avoid excessive heat and prolonged exposure to direct sunlight
• Do not iron directly over embroidered areas
• Avoid twisting, wringing, or crushing the hat while wet

Proper care will help preserve the hat’s structure, color, stitching, and embroidered details for longer.

Need help with your order, sizing, shipping, or product information?

Our support team is happy to help.

When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you more quickly.