You may request a return within 30 days of delivery. Items must be unworn, unused, and in their original condition.

Eligible change-of-mind returns receive a refund of 60% of the price paid for the returned item. Original shipping charges are non-refundable, and customers are responsible for return shipping, unless otherwise required by law.

Personalized and custom-made items are not eligible for change-of-mind returns. Please contact support@tonegift.com for approval before sending anything back.

See our full Return & Refund Policy for details.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to process the refund. If you haven’t received it after 15 business days from approval, please contact us at support@tonegift.com.

Contact support@tonegift.com within 30 days of delivery with your order number. Please wait for approval and return instructions before sending your item back.

Eligible change-of-mind returns receive a refund of 60% of the purchase price paid for the returned item. Original shipping charges are non-refundable, and customers pay return shipping, unless otherwise required by law.

The 60% refund limit does not apply to confirmed damaged, defective, or incorrect items. For these cases, we may provide a replacement or a full refund at no additional cost.

Email support@tonegift.com with your order number and clear photos of the item and packaging. Once confirmed, we’ll provide an appropriate solution, which may include a replacement or a full refund at no additional cost.

You may request a cancellation within 24 hours of placing your order, provided it has not already been processed or shipped. Email support@tonegift.com as soon as possible with your order number. Cancellation is not guaranteed once fulfillment has begun.

Contact us at support@tonegift.com as soon as possible. Once we confirm the issue, we’ll provide an appropriate solution, which may include a replacement or a full refund at no additional cost to you. The 60% change-of-mind refund limit does not apply to confirmed damaged, defective, or incorrect items.

Email support@tonegift.com with your order number, a brief description of the issue, and clear photos of the item, defect, and packaging. Please wait for our instructions before returning anything.

Email support@tonegift.com with the product you’re interested in, quantity, delivery location, and preferred delivery date. We’ll review your request and confirm available options.

Please contact support@tonegift.com with your preferred product and quantity so we can confirm any minimum order requirements.

Please email your design or logo and the quantity you need to support@tonegift.com. We’ll review your request and let you know whether we can accommodate it, along with any artwork requirements.

Timing depends on the product, quantity, customization requirements, and delivery location. Contact us with your order details and preferred delivery date so we can confirm an estimated timeline before you order.