Refund policy
At ToneGift, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days after receiving your item, subject to the conditions below.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- In the same condition in which you received it
- Unworn and unused
- Free from stains, odors, damage, or signs of wear
- With any original tags attached, where applicable
- In its original packaging, where reasonably possible
You will also need your order number, receipt, or other proof of purchase.
To start a return, please contact us at support@tonegift.com before sending your package.
If your return is approved, we will provide return instructions. Eligible returns may be sent to our U.S. return location:
ToneGift Returns
4136 Sunflower Circle
Winston-Salem, NC 27105
United States
Please do not send a return without first contacting us. Unauthorized returns may be delayed or may not be accepted.
Refund Amount for Change-of-Mind Returns
For eligible returns made due to a change of mind, the approved refund will be 60% of the purchase price paid for the returned item.
Original shipping charges and other delivery-related fees are non-refundable, except where reimbursement is required by applicable law.
Customers are responsible for return shipping costs unless the product was confirmed by ToneGift to be damaged, defective, or incorrect.
Order Cancellations
Orders may be cancelled within 24 hours after the order is placed, provided the order has not already been processed or shipped.
To request a cancellation, please contact us as soon as possible at support@tonegift.com with your order number.
Because we work to process orders quickly, we cannot guarantee that a cancellation request can be completed once fulfillment has begun.
If your order has already been shipped, you may request a return after receiving it in accordance with this return policy.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@tonegift.com.
Please include your order number and clear photos of the item, defect, and packaging so we can review the issue.
If ToneGift confirms that the item is damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement or a full refund at no additional cost to you.
The 60% refund limitation does not apply to confirmed damaged, defective, or incorrect items, or where a full refund is required by applicable law.
Personalized and Custom-Made Items
Products that are personalized, customized, or made specifically according to your requested specifications are generally not eligible for returns or exchanges due to a change of mind.
However, if a personalized or custom-made product arrives damaged, defective, or incorrectly made compared with your approved order details, please contact us and we will review the issue.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products, except when defective or incorrect
- Items showing signs of wear, use, washing, alteration, or damage after delivery
- Items returned outside the applicable return period
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different product, color, or style, please contact us first.
In most cases, the fastest way to receive the item you want is to return the original eligible item and place a new order after your return has been approved.
Unless otherwise required by law, change-of-mind returns made for an exchange remain subject to the 60% refund policy, and shipping charges are non-refundable.
European Union Customers
If your order is delivered to a country within the European Union, you may have statutory cancellation and return rights under applicable consumer protection laws.
Nothing in this policy limits or replaces any mandatory rights available to you under applicable law. Where this policy conflicts with mandatory consumer law, the legally required cancellation period, refund amount, shipping reimbursement, and return conditions will apply.
Certain products, including goods made to your specifications or clearly personalized products, may be excluded from the statutory right of withdrawal where permitted by law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
For an eligible change-of-mind return, the refund will equal 60% of the purchase price paid for the returned item. The remaining 40% will not be refunded.
Original shipping charges, expedited shipping fees, shipping protection fees, and other delivery-related charges are non-refundable, except where reimbursement is required by applicable law.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tonegift.com.
Return Shipping
Customers are responsible for arranging and paying for return shipping for change-of-mind returns.
Return shipping costs will not be reimbursed unless the item was confirmed by ToneGift to be damaged, defective, or incorrect, or reimbursement is otherwise required by applicable law.
Approved returns should be sent to:
ToneGift Returns
4136 Sunflower Circle
Winston-Salem, NC 27105
United States
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
ToneGift is not responsible for return packages that are lost or damaged before reaching the designated return address.
Contact Us
If you have any questions about returns, exchanges, cancellations, or refunds, please contact us at: