Se aceptan devoluciones dentro del plazo establecido en la política de nuestra tienda.

Los reembolsos aprobados se devuelven al método de pago original.

Contact support@tonegift.com within 30 days of delivery with your order number. Please wait for approval and return instructions before sending your item back.

Eligible change-of-mind returns receive a refund of 60% of the purchase price paid for the returned item. Original shipping charges are non-refundable, and customers pay return shipping, unless otherwise required by law.

The 60% refund limit does not apply to confirmed damaged, defective, or incorrect items. For these cases, we may provide a replacement or a full refund at no additional cost.

Email support@tonegift.com with your order number and clear photos of the item and packaging. Once confirmed, we’ll provide an appropriate solution, which may include a replacement or a full refund at no additional cost.

You may request a cancellation within 24 hours of placing your order, provided it has not already been processed or shipped. Email support@tonegift.com as soon as possible with your order number. Cancellation is not guaranteed once fulfillment has begun.

Nuestra garantía cubre los defectos de fabricación elegibles.

Contacta a nuestro equipo de soporte con tu número de pedido y fotos del producto.

Nuestra cantidad mínima de pedido para pedidos personalizados al por mayor suele ser de 50 unidades por diseño.

Requerimos que todo el arte sea enviado en formato vectorial con todas las fuentes delineadas.

Please email your design or logo and the quantity you need to support@tonegift.com. We’ll review your request and let you know whether we can accommodate it, along with any artwork requirements.

Timing depends on the product, quantity, customization requirements, and delivery location. Contact us with your order details and preferred delivery date so we can confirm an estimated timeline before you order.